Getting started
Install the app, connect your store and add your locations, then follow the setup checklist until a test order arrives with the method, location, date and slot the shopper chose.
How can we help?
Step-by-step answers for setting up and running ScrollEngine, from the slots shoppers book in your cart to the routes, drivers, tracking and billing behind them.
Browse by topic.
Checkout
Set up what shoppers see before they buy: the delivery and pickup widget, where you deliver, the dates and slots on offer, how many orders each slot takes and how much notice you need.
Pickup
Set up store pickup end to end: which stores offer it and when, the pickup slots customers book, and the message that tells them their order is ready to collect.
Locations & Rules
Control which store or warehouse gets each order: map your Shopify delivery methods, give each location its zone rules and set a priority for addresses more than one location can serve.
Routes & Dispatch
Turn the day's delivery orders into routes: pick the orders, assign drivers, let route optimization order the stops within shifts and limits, and send each route to the driver app.
Driver App
Get your drivers on the driver app for iOS and Android, set the rules they follow at each store and stop, and collect photo, signature and notes as proof of every delivery.
Tracking & Updates
Keep customers informed without calling them: send email, SMS, WhatsApp or push messages as orders move, and give them a branded tracking page with a live map and ETA.
Billing
ScrollEngine bills through your Shopify account. Find out how to change your plan or driver seats, what the free trial covers and how to cancel by uninstalling the app.
Start here
New to ScrollEngine? Install and connect your store, then work through the setup checklist. It takes you from install to a test order with a date and slot.
Browse by topic
- Getting started: install the app, connect your store and add your locations.
- Checkout: the cart widget, delivery zones, date and time slots, capacity, cutoffs and blackout dates.
- Pickup: pickup locations and hours, pickup slots and ready-for-pickup messages.
- Locations & Rules: which store or warehouse gets each order, and why.
- Routes & Dispatch: plan routes for one driver or many.
- Driver App: invite drivers, install the app and capture proof of delivery.
- Tracking & Updates: customer notifications and your branded tracking page.
- Billing: change or cancel your plan.
Most asked
- Troubleshoot slots not showing in cart
- Set slot capacity limits
- Set up pickup locations and hours
- Create your first route
Still need help?
The fastest help is in the app: open ScrollEngine in your Shopify admin and use the chat. If you can't open the app, contact support and include your store's myshopify.com address, what you expected to happen and what happened instead.