Pickup
Ready before the window opens. Kept at the counter.
Shoppers choose a store and a pickup slot that store has room for. Your team sees what's due, prepares it in time and marks it ready, and the customer hears the moment it is.
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)
Pickup · what's included
- Pickup slots with daily and per-slot capacityLive
- Pickup store finderLive
- Per-location product availability warning or blockLive
- Date and slot calendarLive
- Preparation planner and delivery calendarLive
- Pickup workflow with ready-for-pickup notificationsLive
- Multi-channel status notificationsLive
- Fulfill from the matched locationLive
The problem
Pickup breaks in three places.
At checkout, every slot looks open, so Saturday at 10 takes forty orders when the counter can handle twelve. In the back room, nobody sees tomorrow's load until the orders pile up. At the counter, customers arrive before their order is ready, or never hear that it is. Each one is a broken promise, and each one lands on the store team.
How it works
From the promise to the proof, step by step.
- 01Rule
The shopper picks a store and a slot.
A store finder shows nearby stores in a list, on a map or in a dropdown, with drive distance and time. Each store offers its own pickup slots. Set a capacity for each slot and day, per store; you see remaining capacity as orders book.
- Pickup store finderLive
- Pickup slots with daily and per-slot capacityLive
- 02Rule
The order goes to the store that made the promise.
Location rules and fulfill-from-matched-location keep the order at the store the shopper chose. Per-location availability warns, or blocks, a pickup at a store that doesn't stock the item.
- Fulfill from the matched locationLive
- Per-location product availability warning or blockLive
- 03You
The store sees what's due, in time to prepare it.
Cutoffs and prep time apply per store, in that store's time zone. The preparation planner lists every order due by day and slot, so the team starts before the rush.
- Date and slot calendarLive
- Preparation planner and delivery calendarLive
- 04Rule
Preparing, ready, picked up.
Staff mark an order ready and the customer gets a ready-for-pickup message by email, SMS, WhatsApp or push. When it's collected, it's marked picked up, and the full history stays on the order.
- Pickup workflow with ready-for-pickup notificationsLive
- Multi-channel status notificationsLive
Capabilities
What it does, with status.
| Capability | What it does | Status |
|---|---|---|
| Pickup slots with daily and per-slot capacity | Live | |
| Pickup store finder | A pickup store finder with drive distance and time. | Live |
| Per-location product availability warning or block | Per-location product availability rules. | Live |
| Date and slot calendar | A date and slot calendar with cutoffs, prep time, blackout dates, holidays and per-location time zones. | Live |
| Preparation planner and delivery calendar | The delivery calendar is in the ScrollEngine web dashboard. | Live |
| Pickup workflow with ready-for-pickup notifications | A pickup workflow (preparing, ready, picked up) with ready-for-pickup notifications. | Live |
| Multi-channel status notifications | Email, SMS, WhatsApp and push updates. | Live |
| Fulfill from the matched location | Does not use Shopify's Order Routing API. | Live |
| Delivery details and reschedule on admin and draft orders | Delivery details and rescheduling on admin and draft orders. | Live |
| POS tile to schedule delivery or pickup in store | A POS tile to schedule delivery or pickup in store (early access). | Early access |
What to measure
Metrics we define before we promise them.
- Ready-before-window rate. The share of pickup orders marked ready before their booked window opened. Measured in a Promise Audit.
- Pickup Slot Fill. Pickup capacity sold ÷ pickup capacity offered, by store and slot. Measured in a Promise Audit.
- Missed prep deadlines. Pickup orders not ready by their prep deadline, per 100 pickup orders. Measured in a Promise Audit.
- Promise-Kept Rate (pickup). Promise-Kept Rate (PKR): the share of local orders that met their promise, meaning a delivery that arrived inside its booked window or a pickup order marked ready before its window opened. We measure it for you in a Promise Audit. Measured in a Promise Audit.
FAQ
Questions, answered.
Store pickup software lets shoppers choose a store and a time to collect an online order, and helps each store prepare it and tell the customer when it's ready. In ScrollEngine you set a capacity for each slot and day, per store; you see remaining capacity as orders book.
Yes. Hours, slots, capacity per slot and per day, cutoffs, prep time and blackout dates are set per location, in that location's time zone.
When staff mark an order ready, ScrollEngine sends a ready-for-pickup message by the channels you turn on: email, SMS, WhatsApp or push.
Yes, in early access. A point-of-sale tile lets staff schedule pickup or delivery for a later date, against the same slots and capacity.
Yes. Pickup slots and ready-for-pickup messages work for curbside collection today, by email, SMS, WhatsApp or push. A separate "I'm here" arrival check-in is on our roadmap.
Store teams use the dashboard, inside Shopify admin or standalone, to see what's due and mark orders ready, and the customer is told the moment an order is ready. A dedicated store associate app is on our roadmap.
Yes. On Shopify, shoppers book pickup in the storefront or, on Shopify Plus, in checkout. ScrollEngine also integrates with Adobe Commerce, WooCommerce, BigCommerce and other platforms. The pickup workflow, slots and notifications don't depend on Shopify, and phone or marketplace orders can come in by CSV too.
Today on Shopify, with a channel-neutral operations engine underneath. (as of Sep 2026)What that means
See it run on your stores.
Book a demo and we'll walk you through the platform set up like your stores, or request a quote for your locations and how you deliver.
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)