AI agents for retail · Delivery & Pickup live
It sees every order, store and driver today and runs delivery and pickup on your rules. Agents for inventory and shoppers come next.
Live today: Delivery & Pickup for multi-store retailers on Shopify
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)
The problem
Checkout tools sell slots without seeing the route. Delivery tools plan routes without seeing what was promised. Your team fills the gap with calls, re-slots and refunds, and your customers notice.
52%
of shoppers will stop buying from a retailer after just one or two missed deliveries.
64%
of retail supply-chain executives say home delivery is not as profitable as in-store sales.
0.9 days
According to AlixPartners' 2026 Home Delivery Survey, shoppers expect grocery and food orders in 0.9 days.
about 1 in 5
DigitalGenius customer data from 2023 shows that around one in five e-commerce support queries asks "Where is my order?", rising to up to 40% at peak (vendor data).
DigitalGenius, What is a normal WISMO rate (Mar 2023), vendor data
The solution
The slot a shopper books, the store that prepares it, the route that delivers it and every customer message come from the same order record, so nothing gets retyped between tools.
Order #2210
4–6 pm offered: Store 12 has room
#2210 sent to Store 12 by location rule
Ready 3:12 pm
Out 3:40 pm on R-7
Delivered 4:37 pm · photo proof
Customer told: out for delivery, then delivered
Kept: inside the 4–6 pm window
Illustrative · synthetic data
It all adds up to one number: your Promise-Kept Rate (PKR), the share of local orders that met their promise, meaning a delivery that arrived inside its booked window or a pickup order marked ready before its window opened.
Business value
Sell more of what you can deliver. Every shopper sees the delivery and pickup options their address and cart can actually get, with real dates and slots, before they pay.
Tracks: checkout completion on local-eligible sessions · attach rate of local options
Metric defined · benchmark coming
Set the capacity each location can handle. Capacity, cutoffs and prep time are set for every location and slot, you see remaining capacity as orders book, and each order goes to the location that made the promise.
Tracks: slot overbooking rate · manual re-slots per 100 orders
Metric defined · benchmark coming
Fewer miles, fewer calls, fewer missed windows. Optimized routes, a driver app with proof of delivery, and a pickup workflow that tells customers the moment their order is ready.
Tracks: on-time rate · ready-before-window rate · first-attempt success
Metric defined · benchmark coming
Fewer "where is my order?" calls. Fewer "it never arrived" disputes. Live ETAs, at-risk alerts and updates on the channel each customer uses, with proof of delivery attached.
Tracks: WISMO contacts per 100 orders · delivery disputes
Metric defined · benchmark coming
Customer stories
Food brands, perfumers, pet stores and florists plan routes, prove every handover and keep customers updated with ScrollEngine. Read how they set it up.
40% Faster Dispatch
BestPerfume.Store, a fragrance retailer in Singapore, runs its Shopify local delivery on ScrollEngine: routes for several drivers are planned in one pass, shipments are split across drivers, and drivers work each route from a mobile app.
Read the story“Excellent speed, customization, updates, and 100% will be the new go-to all-in-one shopify integrated courier-routing/ tracking/ customer success app.”
Supplier disputes dropped by 98%as published
20% Fewer Delivery Errorsas published
30% Reduction in Delivery Delaysas published
Consistent 60-min SLAsas published
Incorrect delivery selections dropped drasticallyas published
Kitchen staff could pull meals faster and with fewer interruptions.as published
For store networks
A named onboarding lead for every implementation.
Step 1
Send 30–90 days of orders. Get your Promise-Kept Rate (PKR) by store, slot and zone, where promises break, and what broken promises cost.
Step 2
10–20 locations in one region, pickup, delivery or both, with success criteria we agree in writing before we start.
Step 3
Region by region, with the same named onboarding lead. One person owns your setup from audit to rollout: locations, capacity, rules, drivers and notifications.
Step 4
Your Promise-Kept Rate by store, reviewed every month with your operations team.
Controls
Roles scoped by location and zone, a full delivery history on every order, event-driven processing and per-location time zones. Our trust center lists every control in place today and the next steps on our security roadmap.
Planned · date once committed
Running on Shopify? See our Shopify app
The platform
The Scroll is the live record of every local order, from the promise at checkout to the proof at the door. The Engine acts on it with your rules, route optimization and live data, and labels every action so you can see which is which.
The Scroll · order #1043 · typed events
Every order and delivery update is handled in turn and kept safe, so your busiest days don't drop orders.
Routing, tracking, workflows and reporting each run on their own, so a rush in one doesn't slow the others.
Orders go to stores and drivers by the rules and policies you set, and each order can be accepted by only one driver.
Where we're going
Today, the Engine follows your rules and answers your questions. Next, it suggests. Then, with your approval, it acts, one bounded job at a time: exceptions first, then pickup, dispatch and customer updates, and later shipping.
Our mission metric: promises kept.
Vision
Your share of promises kept, by store and slot, inside the app.
Vision
Will propose a fix for an at-risk delivery and act only after you approve.
Vision
Local and shipped orders run from one Scroll.
Illustrative photo
AI
Local delivery is a coordination job, and it grows with every store. AI can take on that coordination, but only from a record of what was promised and inside rules you set.
Slots, routes and ETAs run on rules and optimization you can inspect. Ask Engine (early access) answers "where is it and why is it late?" from live data, read-only and within each user's permissions. Agents that propose a fix and act only after you approve come next, and each carries its status on our roadmap. You set the rules.
Slot capacity, cutoffs, location priority
LiveMulti-driver routes
LiveAsk Engine, AI steps in workflows
Early accessException Agent: will propose a fix and act only after you approve
VisionCapabilities
Checkout, pickup, routes, the driver app, tracking and workflows, each labelled Live or Early access so you know exactly what you're buying.
Status Live Early accessWe call a rule a rule Rule Optimization
Delivery and pickup slots each location has room for, with cutoffs, prep time and blackout dates.
Multi-driver routes that respect time windows, shifts, breaks and vehicle capacity.
An iOS and Android app with photo and signature proof of delivery and cash-on-delivery records.
A live driver map with online and offline presence, live ETAs, at-risk alerts, a branded tracking page and SMS, WhatsApp and email updates.
Rules by ZIP, drawn zone, radius or tag send each order to the right store.
Pickup slots with capacity, a store finder with drive time, and ready-for-pickup alerts.
A no-code builder that automates escalations and customer updates on delivery and route triggers.
A scorecard for every driver, operations analytics and CSV reports for finance.
Multi-carrier rates and labels for orders you don't deliver locally.
Use cases
Delivery slots and pickup windows promised against each store's capacity.
Order-ahead dates, same-day cutoffs, prep time and holiday caps, so the kitchen sees tomorrow's load before it opens.
Customers pick a store and a slot; each store sees what's due and tells customers when it's ready.
Your drivers, optimized routes and proof at the door.
Click and collect and local delivery from every store, promised in the cart.
Recharge, Bold and Recurpay orders land on days you actually deliver.
Integrations
ScrollEngine integrates with Shopify, Adobe Commerce, WooCommerce and BigCommerce, and with the messaging, maps and subscription tools you already use, so every order, store and driver runs in one place.
ScrollEngineThe Scroll · one record per local order
Works with your commerce platform
Shopify
Adobe Commerce
WooCommerce
BigCommerceFrom the blog
The new scrollengine.com describes ScrollEngine as what it is: a local fulfillment platform for retailers…
To lower local delivery costs on Shopify, deliver to each zone on set days, offer store pickup…
ScrollEngine Assistant, now Ask Engine (early access), answers questions like "Which shipments are running…
Before you start
We quote every network for its stores and how it delivers: the number of locations, your monthly local orders, delivery, pickup or both, and your drivers. Request a quote and we'll send one, or book a demo to see ScrollEngine set up like your stores first. Running a single store on Shopify? You can try the Shopify app free for 7 (as of Sep 2026) days.
Setup is settings, not engineering. Add your locations, delivery zones or pickup hours, slots and capacity, then switch on the cart widget; a guided setup assistant walks you through it. Maps, address checks and ETAs run on your own Google Maps Platform key, so have one ready. Want a hand? Book a demo and we'll map your setup with you.
It's built to work without code. The delivery and pickup chooser is added to your theme's cart, cart drawer and product page for you, and you style it in a no-code configurator instead of hiring a theme developer. In a demo we'll show it on a store like yours, and on Shopify you can try the app on your own theme free for 7 (as of Sep 2026) days.
No. Customers choose delivery or pickup and book a date and slot in the cart on any Shopify plan. On Shopify Plus you can also show the date and slot picker inside checkout.
That's the job ScrollEngine was built for. Each location gets its own zones, hours, slots, capacity, cutoffs and prep time; location rules send each order to the store that serves it; and roles can be scoped by location, so a store manager sees only their store. Running more than one Shopify store? One login switches between them in the ScrollEngine web dashboard. From 4 locations, book a demo and we'll map your network with you.
Yes. Self-serve plans are billed monthly through Shopify, and uninstalling the app from your Shopify admin cancels the subscription. Our billing and cancellation terms explain what happens to charges already billed.
You give each user a role with only the permissions they need, scoped by location and zone, and every order keeps a full, time-stamped delivery history. Our trust center lists every control in place today and the next steps on our security roadmap.
Tell us about your locations and how you deliver, and we'll send a quote. Rather see it first? Book a 20-minute demo and we'll show you ScrollEngine set up like your stores.
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)
Running on Shopify? See our Shopify app