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Set slot capacity limits
To limit orders per slot, open the location's calendar, set a daily limit and a limit for each slot, then watch remaining capacity as orders book.
Steps
Step 1: Work out what a slot can really hold
Count what limits you in practice: drivers and vans for delivery, counter staff and shelf space for pickup. Limits are set in orders.
Step 2: Open the calendar for the location
Go to Shipping calendar, open the calendar that covers the location and choose the Local Delivery or Store Pickup tab. Each method has its own limits.
Step 3: Set a daily limit
Enter the most orders the location can take for this method in one day. Set it on each day you operate, so a busy Saturday can take more than a quiet Tuesday.
Step 4: Set a limit on each slot
Enter a limit for each slot. Busy slots, such as early evening, can take fewer orders than quiet ones so your team isn't handed everything at once.
Step 5: Save and watch capacity as orders book
Save, then place a test order and check that remaining capacity for that slot and day goes down by one.
Features in this article
- Capacity-aware delivery and pickup slotsLive
- Pickup slots with daily and per-slot capacityLive
- Date and slot calendarLive
- POS tile to schedule delivery or pickup in storeEarly access
What this is for:
See the setup for ShopifyHow capacity works
Set a capacity for each slot and day, per store; you see remaining capacity as orders book.
The same limits are shared by the cart widget, the checkout picker on Shopify Plus, the POS tile Early access and the delivery details card in Shopify admin.
Plan ahead for busy dates
Lower or raise limits weeks before a holiday, not the night before, and add early slots if you have the staff. The holiday capacity planning guide walks through it.
Related articles
Troubleshooting
If it doesn't work.
Check where the extra orders came from. Orders placed with express checkout or Buy it now skip the cart, so they arrive without a slot until someone adds one. If orders booked through the widget went over a limit, send us the order numbers through the in-app chat and we'll investigate.
Add the date as a blackout date for that location. See Set cutoffs, prep time and blackout dates.
Yes. Pickup has its own daily and per-slot limits on the Store Pickup tab, separate from delivery, so a full delivery day doesn't affect pickup.
One set of limits is shared by the cart widget, the checkout picker on Shopify Plus, the POS tile (early access) and the delivery details card on Shopify admin orders.