Ask Engine
Ask where it is and why it's late. Get answers linked to records.
Ask Engine (early access) is ScrollEngine's AI operations assistant: it answers questions about live orders, drivers, routes, exceptions and cash on delivery, read-only and within each user's permissions.
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Ask Engine · what's included
- Ask Engine (AI operations assistant)Early access
- Bring your own AI model keyLive
- AI steps in workflowsEarly access
- Roles and permissionsLive
The problem
Every "where is it?" costs someone five screens.
Answering a simple operations question means opening the order, the route, the driver's location and the message history, then piecing it together. Multiply that by every call from a store, a customer or a manager, and the dispatcher's day goes on looking things up.
How it works
From the promise to the proof, step by step.
- 01You
Ask in plain English.
Type a question such as "Which routes are running late right now?" in the ScrollEngine web dashboard.
- Ask Engine (AI operations assistant)Early access
- 02AI · Early access
It reads only what you're allowed to see.
Ask Engine reads live orders, drivers, routes, exceptions and cash on delivery through read-only tools, scoped to your account and each user's permissions.
- Ask Engine (AI operations assistant)Early access
- Roles and permissionsLive
- 03AI · Early access
Every answer links to its records.
Answers cite the routes, orders and drivers they used, so anyone can open the record and check the answer.
- Ask Engine (AI operations assistant)Early access
- 04You
You decide what happens next.
Ask Engine reads and advises and never changes your data, so nothing happens without you. Your team acts in the route editor, on the order or through a workflow.
- No-code workflow builderLive
Capabilities
What it does, with status.
| Capability | What it does | Status |
|---|---|---|
| Ask Engine (AI operations assistant) | Ask Engine (early access).Read-only; about 20 tools; daily cap; English only. | Early access |
| Bring your own AI model key | Bring your own model (OpenAI, Anthropic, Google Gemini or OpenRouter), within the early-access AI features. | Live |
| AI steps in workflows | AI steps in your workflows (early access). | Early access |
| Roles and permissions | Roles and permissions scoped by location and zone. | Live |
Under the hood
What's under the hood.
A daily cap applies per account.
Early access
What to measure
Metrics we define before we promise them.
- Time to answer. Time from a question to an answer the person asking accepts. We'll publish it once it's measured.
FAQ
Questions, answered.
An AI operations assistant answers questions about your live operation in plain language. Ask Engine (early access) reads orders, drivers, routes, exceptions and cash on delivery through read-only tools, and links each answer to the records it used.
No, and that's by design. Ask Engine reads your data and never changes an order, a route or a message, so your records stay exactly as your team left them. It reads and advises, and your team acts.
In the ScrollEngine web dashboard, alongside the live driver map and driver scorecards. Bringing Ask Engine inside Shopify admin is on our roadmap, listed with its status on our vision page.
Your choice: bring your own key for OpenAI, Anthropic, Google Gemini or OpenRouter, or use the platform default. When you use your own key, your agreement with that provider also applies.
Each account has a daily question allowance, and Ask Engine answers in English.
Yes. Ask Engine reads the ScrollEngine record, not your storefront, so it answers the same way for orders your account brings in by CSV or API.
Today on Shopify, with a channel-neutral operations engine underneath. (as of Sep 2026)What that means
See it run on your stores.
Book a demo and we'll walk you through the platform set up like your stores, or request a quote for your locations and how you deliver.
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)