Help center
Tracking & Updates
Keep customers informed without calling them: send email, SMS, WhatsApp or push messages as orders move, and give them a branded tracking page with a live map and ETA.
Tracking & Updates articles.
Customize the tracking page
To customize tracking, open the tracking page settings, choose which sections customers see, add your branding, banners and wording, then preview it on a live order.
Set up customer notifications
To keep customers updated, open notification settings, turn on the order events you want to announce, pick email, SMS, WhatsApp or push for each, then send yourself a test order.
- Set up customer notifications: choose the events, channels and wording for every message.
- Customize the tracking page: decide what customers see when they open their tracking link.
For pickup orders, see Send ready-for-pickup notifications.