Trust center
What's in place today, and what's dated.
Enterprise reviews start here. This page lists the controls in place today and the plan for each next step, with dates once they're committed. We review it every month, and every row shows when.
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)
Last reviewed September 26, 2026.
Controls
In place today, and what's dated.
In place
- Custom roles with granular permissions, scoped by location and zone
- Separate access to the dashboard, the driver app and store tools
- Shopify's mandatory privacy webhooks for customer data requests and deletion
- Event-driven processing on durable queues, with independent services
- Readiness checks, graceful restarts and circuit breakers
- Full delivery history on every order and route, workflow execution logs and driver activity logs
- Privacy policy, DPA and a sub-processor list that includes AI providers
- AI features read-only, scoped to account and user permissions, with a daily cap
Next on our security roadmap: SOC 2 · SSO/SAML · MFA · an uptime SLA and status page. Each gets a date here once it's committed.
Roadmap
Dated plans, one line each.
Dated security roadmap
Planned · date once committed
Penetration test
By an independent firm; summary available on request once complete.
MFA
For admin and operations users.
SSO / SAML
For admin and operations users.
Status page and uptime SLA
SOC 2
Readiness work first, then a Type I report, then the Type II window. We'll write "in progress" only once an audit window is open.
Admin-change audit log
A record of changes to settings and permissions. Today we keep a full delivery history, not an admin log.
Session controls for admin users
Documented backups and disaster recovery
Sub-processors.
The companies that process data on our behalf, including AI model providers and the tools we use to record product sessions.
Report a security issue.
Tell us through the contact form. We'll confirm we received it and keep you updated.
Need our security documents for a review?
Request them here. We'll send our current documents and walk your team through each control.
Data use
How your data is used.
AI features read your data within each user's permissions, and they can't change anything.
Need our security documents for a review?
Tell us what your review needs, and we'll send our current documents with a clear status for every control.
2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)