Skip to content
Book a demo

Platform

The Scroll records every promise. The Engine keeps it.

ScrollEngine is a local fulfillment platform for retailers with stores. The Scroll is the live record of every local order and its promise. The Engine offers the slot, picks the store, plans the route and updates the customer, and labels every action it takes.

Request a quoteBook a demo

2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)

How it fits together

Six layers, one record, one foundation.

  1. ChannelsShopify storefront · Nativecheckout (Plus)POS early accessadminCSV / API order import
  2. PromiseServiceabilitycapacity-aware slotscutoffs & blackoutsrateslocation rules
  3. PrepareMatched locationprep plannerpickup workflowlabels
  4. DeliverRoute optimizationjob boardautomated dispatch early accessdriver appproof of delivery
  5. Keep & tellLive driver maplive ETAsat-risk alertstracking pageSMS, WhatsApp, email
  6. ImproveWorkflowsAI stepsAI · Early accessAsk EngineAI · Early accessdriver scorecardsreports
  7. The ScrollOne live record per local order, from promise made to promise kept
  8. FoundationEvent-driven queues · independent services · roles scoped by location and zone
The ScrollEngine layers

The Scroll

The system of record for local promises.

Every local order carries a promise: a store, a date, a window. The Scroll holds that promise from the moment a shopper books it: the method, the location, the date, the slot and the delivery coordinates. Then it records everything that happens against it: each preparation step, the route, the ETA, the arrival, the proof and every message. Every order carries the same delivery data, whichever channel it came from.

  • Proof of delivery, photos and signatures attached to the order.
  • The same record behind the cart, checkout, POS, admin, driver app and tracking page.

Full delivery history · #1043

  1. 2:01:07 pmorder.slot_bookedStore 12 · 4–5 pm · 12/12Shopper
  2. 2:02:11 pmslot.capacity_reachedStore 12 · 4–5 pmRule
  3. 2:05:40 pmroute.plannedR-18 · 14 stops · windows keptOptimization
  4. 3:41:02 pmshipment.at_riskETA +9 min past windowAlert → your workflow
  5. 3:41:05 pmnotification.sms_sentnew ETA to customerWorkflow
  6. 3:43:30 pmassistant.answeredR-18 · #1043 · Driver 4AI · Early access
  7. 3:46:12 pmroute.resequenced#1043 up 2 stops · ETA 4:52 pmYou
  8. 4:52:48 pmpod.capturedphoto · inside 4–5 pmKept
Illustrative · synthetic data · event names are illustrative

The Engine

Every action labelled: rule, optimization, AI or agent.

Math makes the promise. AI helps you keep it. You set the rules.

  • Rule
    What it is
    A policy you set, applied the same way every time.
    Example
    Close the 4–5 pm slot at 12 orders. Send ZIP 10012 to Store 3.
    Status
    Live
  • Optimization
    What it is
    Math that finds an optimized plan inside your constraints.
    Example
    Plan 14 stops across 2 drivers, inside every time window.
    Status
    Live
  • AI · Early access
    What it is
    A model that reads your data and advises. It can't change anything.
    Example
    Ask Engine explains why R-18 is late, with links to the records.
    Status
    Early access
  • Agent · Vision
    What it is
    AI you allow to act on one named job, under your rules, after you approve.
    Example
    Exception Agent will propose moving 2 stops and draft the customer message.
    Status
    Vision

Automated dispatch (early access) is rules-based. We don't call it AI.How we govern AI

Capabilities

Modules that make, keep and prove the promise.

Status Live Early accessWe call a rule a rule Rule OptimizationAI · Early access

01Make the promise

  • Checkout

    Live

    Delivery and pickup slots each location has room for, with cutoffs, prep time and blackout dates.

    Rule

  • Locations & Rules

    Live

    Rules by ZIP, drawn zone, radius or tag send each order to the right store.

    Rule

  • Pickup

    Live

    Pickup slots with capacity, a store finder with drive time, and ready-for-pickup alerts.

    Rule

02Keep the promise

  • Routes & Dispatch

    Live

    Multi-driver routes that respect time windows, shifts, breaks and vehicle capacity.

    • Automated dispatch Early access
    Optimization

  • Driver App

    Live

    An iOS and Android app with photo and signature proof of delivery and cash-on-delivery records.

  • Tracking & Updates

    Live

    A live driver map with online and offline presence, live ETAs, at-risk alerts, a branded tracking page and SMS, WhatsApp and email updates.

03Run and improve

  • Workflows

    Live

    A no-code builder that automates escalations and customer updates on delivery and route triggers.

  • Insights

    Live

    A scorecard for every driver, operations analytics and CSV reports for finance.

    • Promise-Kept Rate tile Vision

  • Ask Engine

    Early access

    Ask where an order is and why it's late. Answers link to the records.

    AI · Early access

  • Shipping

    Early access

    Multi-carrier rates and labels for orders you don't deliver locally.

  • Access & Roles

    Live

    One dashboard, roles scoped by location and zone.

Foundation

Built for your busiest day.

Nothing slips on peak days.
Every order and delivery update is handled in turn and kept safe, so your busiest days don't drop orders.
Real-time by default.
Driver positions, presence and dispatch boards update live.
No one job slows the rest.
Routing, tracking, workflows and reporting each run on their own, so a rush in one doesn't slow the others.
Your rules decide who delivers.
Orders go to stores and drivers by the rules and policies you set, and each order can be accepted by only one driver.
Stays up when it counts.
Built-in health checks and safe restarts keep it running, and spend limits on paid map services keep your costs predictable.
Always current with Shopify.
Built on Shopify's newest checkout, POS and admin tools, so it keeps working as Shopify changes.
Global-ready.
Dashboard languages and per-location time zones. Dispatch analytics, Ask Engine and parts of driver analytics are in English for now.

Under the hood

The Engine room.

The machinery behind every promise, stated plainly and labelled.

  • Route optimization across several solvers, from quick waypoint optimization for a short run to a multi-vehicle solver for a day with time windows, shifts, breaks and vehicle capacity. The Engine picks the lowest-cost one that fits.

    Live

  • Dispatch that offers each order to nearby drivers in waves, ranked by cost and load, EVs first. A database rule makes double-booking impossible.

    Early access

  • An in-house 3D load-fit check confirms the order fits the vehicle, when product dimensions are set.

    Early access

  • Role-based access control (RBAC) with custom roles, scoped by location and zone.

    Live

Today on Shopify, with a channel-neutral operations engine underneath. (as of Sep 2026)What that means

FAQ

Questions

Is ScrollEngine a Shopify app or a platform?

Both. ScrollEngine integrates with Shopify, Adobe Commerce, WooCommerce, BigCommerce and other commerce platforms, and on Shopify it works in the storefront, checkout, admin and point of sale. Underneath, the engine that runs your locations, slots, routes, drivers and workflows doesn't depend on Shopify. Phone and marketplace orders can come in by CSV or API, and operations teams work in a standalone dashboard.

Can I use ScrollEngine without Shopify?

Yes. ScrollEngine integrates with Shopify, Adobe Commerce, WooCommerce, BigCommerce and other commerce platforms. The engine that runs your locations, routes, drivers and workflows works the same for every channel, and phone or marketplace orders can come in by CSV too.

What's the difference between a rule, optimization and AI?

A rule is a policy you set, such as a slot capacity. Optimization is math that finds an optimized plan, such as a route. AI is a model that reads and advises; ours, in early access, reads your data and never changes it. We label every action so you always know which one acted.

What is the Scroll?

The Scroll is the live, time-stamped record of every local order and its promise: the slot, the store, the route, the ETA, the proof and every message. It is how you can see whether a promise was kept.

Does the Engine act on its own?

It acts on the rules and workflows you set, and every action is labelled. Our AI today reads and advises, and nothing changes without you. An agent that acts only after your approval, Exception Agent, is on our roadmap; its status and any committed quarter are listed on our vision page.

Where does my team work?

Inside Shopify admin, or in a standalone dashboard with a store switcher and roles scoped by location and zone. The live driver map, driver scorecards, automated dispatch (early access) and Ask Engine (early access) are in the standalone ScrollEngine web dashboard. Drivers use the ScrollEngine driver app for iOS and Android.

Request a quote

See it run on your stores.

Book a demo and we'll walk you through the platform set up like your stores, or request a quote for your locations and how you deliver.

Request a quoteBook a demo

2,000+ merchants trust us (as of Oct 2026)100+ merchants rate us 5.0 stars on the Shopify App Store (as of Sep 2026)