Streamlining Shopify B2B Delivery for Vendors Brooklyn

Vendors Brooklyn delivers bulk meals and food to corporate offices from Brooklyn, NY, and runs those deliveries on ScrollEngine alongside its Shopify store. Staff now check off every item of an order at pickup in the driver app, and drivers mark each item's status at delivery, so a missing item is caught before the order leaves and the team knows exactly what reached each client. As published by ScrollEngine, Vendors Brooklyn manages over 100 daily orders with 20% Fewer Delivery Errors and 30% Faster Order Assignment.

The short version

• Customer: Vendors Brooklyn, a B2B meal and food delivery business in Brooklyn, NY. Its website describes office pantry and cafeteria stocking (grab-and-go meals, snacks, beverages, pastries and paper goods) with white-glove delivery, neatly unpacked in the client's pantry.
• The problem: items missed or mixed up at pickup, and no item-by-item view of what had been delivered.
• What they set up: item-level pick checks in the driver app, item-by-item delivery status, customer tracking and a routes dashboard.
• Results, as published: over 100 daily orders managed; 20% Fewer Delivery Errors; 30% Faster Order Assignment.

The challenge: big office orders, and no room for a missing item

An office order is rarely one box. It is a list of meals, snacks, drinks and supplies that must all arrive together, and an office notices at once when something is missing. Vendors Brooklyn had built its reputation on quality, but two operational problems were hurting its efficiency and its clients' satisfaction.

1. Checking every item at pickup

Staff verified orders by hand at pickup. Manual checks were error-prone, so missing or incorrect items were sometimes delivered. The team needed a detailed checklist that staff could work through for every item, every time, before an order left.

2. Tracking every item at delivery

Drivers had no easy way to update the status of individual items during a delivery. Nobody could say for sure which items had been delivered and which were still pending, and incomplete or incorrect deliveries cost client goodwill.

What Vendors Brooklyn set up

1. A pick checklist for every item, in the driver app

ScrollEngine manages Vendors Brooklyn's shipments at item level, so every item in an order appears separately in the driver app and has to be picked one by one. Staff mark off each item and its quantity on the pick list as they load, which means a missing item shows up on the list before the order leaves, not at the client's door.

The checklist is simple to open and quick to mark off, so the team picked it up with minimal training.

2. Item-by-item status during delivery

At the client's office, drivers mark the status of each item as they hand it over. Managers see each order's timeline, from order placed to delivered, with up-to-date status, and clients can follow their delivery on a branded tracking page. If something needs sorting out, drivers can call or message the client, or call the office team, straight from the app.

3. One dashboard for every route

The routes dashboard puts every route on a map of the New York area, with each route's status in a table beside it. Managers see the whole day's deliveries in one place, make decisions from current information and deal with a problem as soon as it appears.

4. Rollout, training and support

ScrollEngine fitted the new features into Vendors Brooklyn's existing process to avoid disruption, tailored the setup to its needs, and trained the staff until they were confident with it. Support stayed available afterwards to answer questions and fine-tune the setup.

Results

As published by ScrollEngine, Vendors Brooklyn uses ScrollEngine to manage over 100 daily orders, with:

• 20% Fewer Delivery Errors
• 30% Faster Order Assignment

Day to day, that looks like this:

• Accurate orders. The item checklist has significantly reduced pickup errors: staff verify each item, so orders leave complete and correct.
• Clear delivery status. Item-level tracking makes deliveries transparent and reliable, and clients get accurate updates.
• Less manual work. Verification and tracking happen in the app, so staff spend less time on checks and more on other work.
• Satisfied clients. Accurate deliveries and timely updates have raised client satisfaction, and feedback has highlighted the reliability of the new process.

Set up item-level checks for your own deliveries

1. In ScrollEngine's driver app settings, manage shipments at item level so each item is picked one by one, and turn on the pick list.
2. Invite your drivers and pickup staff to the driver app.
3. If your clients need proof, require a photo, signature or notes at each drop: see Capture proof of delivery.
4. Brand the tracking page your clients see, and choose which status updates they receive.

What's next

Kitchens and caterers that prepare many orders a day face the same list problem a step earlier: see how ScrollEngine simplified pickup and delivery list creation for kitchen fulfillment. For more ways to prevent failed and incomplete drops, read how to stop missed Shopify local deliveries.

Delivering to offices or other businesses? Book a demo and we'll show you item-level picking on your own orders.

Questions, answered.

How do you make sure every item in an order is picked up?

Manage shipments at item level in ScrollEngine's driver app settings and turn on the pick list. Each item in an order is then listed separately in the driver app and has to be picked one by one, so a missing item shows up on the list before the order leaves.

Can drivers mark individual items as delivered?

Yes. When shipments are managed at item level, drivers update each item's status during delivery, and a partial delivery is recorded as partial. The team knows exactly which items reached the client and which are still pending.

Does ScrollEngine handle B2B deliveries to offices?

Yes. Orders placed on the Shopify store, orders your team builds as draft orders in Shopify admin, and orders created by hand or imported from a CSV file in ScrollEngine all go through the same routes, driver app and tracking. That suits office clients who order by phone or email as well as online.

What results did Vendors Brooklyn see?

As published by ScrollEngine: over 100 daily orders managed, 20% Fewer Delivery Errors and 30% Faster Order Assignment. The baseline, period and method behind these figures were not published with them.