Discover how Regala Inflora used Scrollengine’s Local Delivery + Store Pickup app to enable product-based delivery restrictions on Shopify, simplifying fulfillment and enhancing the customer experience.
Regala Inflora is a premium gifting and floral brand known for its exquisite arrangements, artisanal hampers, and personalized experiences. Built on Shopify, the brand offers both local hand deliveries for delicate items and nationwide shipping for long-distance gifting along with in-store pickups.
As Regala Inflora’s product range expanded, their delivery operations became increasingly complex. Each product had unique fulfillment needs — from same-day hand-delivered bouquets to carefully packed hampers shipped across the country. Managing this diversity within Shopify’s default settings was becoming difficult and prone to human error.
They needed a smarter, automated system that could differentiate between products and assign the right delivery methods — without disrupting the customer experience.
The core challenge Regala Inflora faced was Shopify’s one-size-fits-all delivery setup. The platform didn’t natively support product-wise delivery restrictions, forcing the team to manually adjust orders post-purchase.
This lack of control created confusion at checkout. Customers were sometimes shown delivery methods that weren’t applicable to their products — for instance, seeing “Standard Shipping” for a fresh bouquet. As a result, the operations team had to manually contact customers to correct orders, leading to delays and inefficiencies.
The growing mix of delivery requirements made it clear that Regala Inflora needed a customizable delivery management solution that could handle product-level restrictions automatically.
To solve this challenge, Scrollengine developed and implemented Product-Based Delivery Restrictions specifically for Regala Inflora. This feature allowed the brand to assign delivery methods to each product or product group individually — something Shopify couldn’t handle natively.
Key implementations included:
Scrollengine configured the system so that the checkout automatically showed only the valid delivery options for each product, preventing errors and improving the customer experience.
After implementing Scrollengine, Regala Inflora’s fulfillment process became significantly more organized and efficient.
1. Streamlined Order Management
The operations team no longer had to manually validate each order. With automated restrictions in place, every incoming order already matched the correct delivery method, reducing back-and-forth communication with customers.
2. Reduced Errors and Delivery Mismatches
Incorrect delivery selections dropped drastically, saving time and preventing costly logistical mistakes — especially for fragile and time-sensitive products.
3. Enhanced Customer Confidence at Checkout
By only showing valid delivery options, Scrollengine created a seamless checkout experience. Customers were reassured that their chosen method was available and suitable for the products they ordered along with timely point-to-point notifications.
4. Scalable Setup for Future Growth
As Regala Inflora continues to expand its product catalog, Scrollengine’s flexible delivery profiles give them the ability to add new categories or adjust delivery options instantly — without custom code or third-party scripts.
By integrating Scrollengine’s Local Delivery + Store Pickup app, Regala Inflora was able to transform its logistics workflow — creating a balance between operational precision and customer convenience.
Today, the brand delivers across multiple regions with confidence, ensuring that every order — from a fragile floral arrangement to a premium gift hamper — reaches its recipient through the most suitable channel.
This collaboration highlights how Scrollengine empowers Shopify merchants to take full control of their delivery operations, streamline fulfillment, and provide their customers with a more reliable and intuitive shopping experience.
Ready to simplify delivery management for your Shopify store? Try Scrollengine’s Local Delivery + Store Pickup app today and take control of product-based deliveries with ease.
Stay updated with the latest trends in local delivery, customer service, and business optimization.
