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Capture proof of delivery

To collect proof of delivery, require a photo, signature or notes in driver app settings, then check the proof on the delivered order.

Available on: ProLast reviewed

Steps

  1. Step 1: Choose the proof you require

    In the app's Mobile app settings, choose what drivers must capture at each stop: a photo, the customer's signature, notes or extra documents. Rules are set per store, so each location can ask for different proof.

  2. Step 2: Require proof of pickup too (optional)

    Turn on proof of pickup if drivers should photograph orders when they collect them from the store, so you can tell whether a problem started before or after the handover.

  3. Step 3: Drivers capture proof at the door

    At each stop the driver marks the delivery complete and captures the proof you require. With a mandatory photo turned on, the driver has to take one to complete the stop.

  4. Step 4: Record cash on delivery

    For cash-on-delivery orders, the driver records the amount collected at the door. You see each payment and its status in Payment transactions.

  5. Step 5: Review the proof

    Open the delivered order to see the photo, signature, notes and delivery time. The proof is also included in the delivery email to the customer and shown on the tracking page.

Features in this article

  • Proof of delivery and pickupLive
  • Per-store driver policyLive
  • Cash-on-delivery trackingLive
  • Customer ratingsLive

What this is for:

See the setup for Shopify

Before you start

Your drivers need the driver app and an assigned route: see Invite drivers and install the driver app.

Where proof appears

  • On the order in ScrollEngine, with the delivery time.
  • In the delivery email the customer receives.
  • On the customer's tracking page: see Customize the tracking page.

Troubleshooting

If it doesn't work.

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