Help center
Add your locations
To add a location, open Locations, review each store synced from Shopify or add a custom one, set its address, time zone and hours, then turn on delivery or pickup.
Steps
Step 1: Open your locations
In ScrollEngine, open Shipment locations (Locations in the web dashboard). Locations from your Shopify store are listed automatically.
Step 2: Check the address and time zone
Open each location and confirm its address and time zone. Slots, cutoffs and ETAs follow the location's own time zone, so a wrong time zone shifts every slot that location offers.
Step 3: Add a location that isn't in Shopify
Add a custom location for a warehouse, dark store or kitchen that doesn't exist in your Shopify store. Give it an address and a time zone in the same way.
Step 4: Set working hours
Set the days and hours the location works. The delivery and pickup slots you add later sit inside these hours.
Step 5: Choose what the location offers
Turn on local delivery, store pickup or both. A location offers nothing in the cart until a method is on and has at least one slot.
Step 6: Import many locations at once (optional)
With many locations, use bulk import instead of adding them one by one, then check the time zone of each imported location.
Step 7: Set location priority
When more than one location can serve an order, location priority decides which one gets it. Set the order in the Location priority settings. See Set location rules for order assignment.
Features in this article
- Locations and delivery zonesLive
- Fulfillment-location rules engineLive
- Roles and permissionsLive
What this is for:
See the setup for ShopifyBefore you start
Have each location's address, time zone and working hours to hand. If you run many stores, decide which methods each one offers: delivery, pickup or both.
Good to know
- Everything that follows belongs to a location: zones, slots, capacity, cutoffs and blackout dates. Getting locations right first saves rework.
- Staff access can be limited to certain locations or zones through roles, so a store manager sees only their store.
Related articles
Troubleshooting
If it doesn't work.
Check the location's time zone. Slots, cutoffs and ETAs use it, so a location set to the wrong zone offers every slot at the wrong time.
Check that the location is active in Shopify, then run a store sync from the app's settings. If it still doesn't appear, add it by hand as a custom location and tell us through the in-app chat.
Check that delivery or pickup is turned on for it, that it has working days with slots, and, for delivery, that the shopper's address is inside one of its zones. Then follow Troubleshoot slots not showing in cart.
Your plan sets how many locations you can run. See the plan details in the app's billing settings, or ask us in the in-app chat if you need more.