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Set up pickup time slots
To offer pickup slots, open the location's calendar on the Store Pickup tab, set slot length and hours, add capacity, then check the slots in the cart.
Steps
Step 1: Open the Store Pickup tab
Go to Shipping calendar, open the calendar that covers the store and choose the Store Pickup tab. Pickup slots are separate from delivery slots.
Step 2: Choose your pickup days
Turn on each day customers can collect. Every day has its own settings, so weekends can run different hours from weekdays.
Step 3: Set slot length and hours
Choose how long each pickup slot lasts, for example 30 minutes, and the hours slots run, for example 10 am to 6 pm. Keep slots inside the store's pickup hours.
Step 4: Add capacity
Set a capacity for each slot and day, per store; you see remaining capacity as orders book. Base it on how many orders your counter can hand over in one slot.
Step 5: Set prep time and a cutoff
Set how much notice the store needs to pick and pack an order, and the time after which same-day pickup closes. See Set cutoffs, prep time and blackout dates.
Step 6: Check the slots in your cart
Save, then open your storefront in a private window, choose pickup and the store, and check the dates and slots match what you set.
Features in this article
- Pickup slots with daily and per-slot capacityLive
- Date and slot calendarLive
- Preparation planner and delivery calendarLive
What this is for:
See the setup for ShopifyBefore you start
The store needs pickup turned on, with its hours and time zone set: see Set up pickup locations and hours.
Good to know
- Pickup capacity is separate from delivery capacity, so a full delivery day doesn't affect the counter.
- Prep time, cutoffs and blackout dates work the same way for pickup as for delivery: see Set cutoffs, prep time and blackout dates.
Related articles
Troubleshooting
If it doesn't work.
Shorten the slot length, or lower the capacity on your busiest slots to match what your counter can hand over. Check the change in the cart before the next busy day.
Pickup slots follow the store's time zone. Open the location, check its time zone, then check the slot hours on the Store Pickup tab.
The preparation planner lists orders by the date they must be ready, including overdue ones, so staff can filter to today's and tomorrow's pickups.
Staff can change the date or slot on the order in Shopify admin with the ScrollEngine delivery details card.