Scrollengine Labs Private Limited (“Scrollengine”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website https://scrollengine.com, our mobile apps, or related services.
1. Who We Are
Scrollengine is a logistics and store pickup platform focused on managing last-mile deliveries, calendar syncing, customer communications, and real-time updates for delivery agents, retailers, and end users. Our website address is: https://scrollengine.com.
2. What Personal Data We Collect
We collect data to provide and improve our services, enhance user experience, and comply with legal obligations.
A. Data You Provide to Us
- Name, email, phone number
- Login details
- Comments and feedback
- Uploaded media or files
- Store or tenant registration info
- Location usage for drivers/delivery agents
B. Automated Data Collection
- IP address and browser user agent
- Device type and OS version
- Referrer, session history
- App usage analytics (crash logs, performance data)
C. Google User Data
If you connect your Google account:
- Google Calendar read/write access
- Basic Google profile info (name, email)
D. Cookies and Similar Technologies
We use cookies for:
- Session persistence
- Login and authentication
- User preferences (screen size, dark mode, etc.)
- Comment convenience
You may opt-out or control cookies in your browser settings.
E. Precise Location Data (Drivers & Delivery Agents)
For users acting as delivery agents or drivers, we collect precise location data (including GPS and network-based location) to enable real-time delivery tracking and route optimization.
- Background Collection: Our app collects this location data even when the app is closed or not in use, provided the driver is toggled to "Active" or "On-Duty" status.
- Purpose: This is essential to provide customers with real-time ETAs, allow dispatchers to assign nearby tasks, and ensure the successful completion of local deliveries.
3. Comments and Media Uploads
When visitors leave comments, we collect the data shown in the form, your IP address, and your browser user agent to help with spam detection. If you upload media, avoid including GPS EXIF data, as visitors can extract this info.
4. How We Use Your Data
We use your data to:
- Provide platform functionality (e.g., delivery tracking, pickups, calendar sync)
- Manage user accounts and authentication
- Enable customer communication (WhatsApp, Email, SMS)
- Analyze traffic and app usage to improve UX
- Prevent abuse, fraud, and misuse
- Comply with legal obligations
- To track delivery progress and provide live location updates to the end-customer receiving the order.
5. Embedded Content and Third-Party Services
Pages on our site may include embedded content (e.g., videos, articles). Such content from other websites behaves in the same way as if you visited those websites directly. These sites may collect data, use cookies, and monitor your interaction if you are logged in.
6. Google User Data (OAuth / API)
What We Access
- Google Calendar: Read/write access to manage events on your behalf
- Google Profile Info: Basic data like email to identify the user
Why We Use It
- Sync delivery or pickup events
- Create or delete events
- Set reminders
Compliance
We Do NOT:
- Use your data for ads or profiling
- Share Google user data with third parties
Data Protection for Google Data
- Encrypted in transit (TLS, HTTPS)
- Stored securely on controlled servers
- Access controlled via internal roles
You can revoke access at any time via your Google account permissions.
7. Location Data for Delivery Services
To provide our core logistics and local delivery services, Scrollengine collects precise location data from users registered as Delivery Agents/Drivers.
- Background Tracking: We collect precise location data (GPS and network-based) even when the app is closed or not in use to enable real-time delivery tracking, accurate ETAs for customers, and efficient task assignment.
- When it's active: Tracking only occurs when a driver has marked themselves as "Active" or "On-Duty" within the app.
- Sharing: This location information is shared with the store owner (the tenant) and the end customer receiving the delivery to ensure transparency and safety.
8. Data Sharing
We do not sell your personal data. We only share data with:
- Hosting and infrastructure providers
- Email, SMS, and communication service providers
- Analytics tools (e.g., Google Analytics, Mixpanel)
- Law enforcement (only if legally required)
9. How Long We Retain Your Data
- Comments: Stored indefinitely for follow-ups
- User accounts: Until manually deleted or deactivated
- Google Calendar data: Only retained while the user is active; deleted on request or disconnection
- Cookies: See Section 2D for expiry details
10. Your Rights
You can:
- Delete your data
- Revoke Google access
- Opt out of cookies or tracking
- Close your account at any time
To make a request, email support@scrollengine.com.
11. Where Your Data Is Sent
Some comments may pass through spam detection tools. No personal data is sent outside of our infrastructure without legal or security obligation.
12. Data Security
We take your privacy seriously and have implemented:
- Encryption at rest and in transit
- Secure role-based access control
- Internal audits and monitoring
- Regular patching and firewall protections
Despite these efforts, no system is 100% secure.
13. Children’s Privacy
Our services are not intended for users under 13. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.
14. International Transfers
If you are accessing from outside India, note that your data may be stored and processed in India or other countries with appropriate data safeguards.
15. Changes to This Policy
We may update this Privacy Policy periodically. We’ll notify users through our website or app when we make significant changes. Please check this page for updates.
15. Contact Us
Scrollengine Labs Private Limited
Website: https://scrollengine.com
Email: support@scrollengine.com
