Privacy Policy

Scrollengine Labs Private Limited (“Scrollengine”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website https://scrollengine.com, our mobile apps, or related services.

1. Who We Are

Scrollengine is a logistics and store pickup platform focused on managing last-mile deliveries, calendar syncing, customer communications, and real-time updates for delivery agents, retailers, and end users. Our website address is: https://scrollengine.com.

2. What Personal Data We Collect

We collect data to provide and improve our services, enhance user experience, and comply with legal obligations.

A. Data You Provide to Us

• Name, email, phone number
• Login details
• Comments and feedback
• Uploaded media or files
• Store or tenant registration info

B. Automated Data Collection

• IP address and browser user agent
• Device type and OS version
• Referrer, session history
• App usage analytics (crash logs, performance data)

C. Google User Data

If you connect your Google account:

• Google Calendar read/write access
• Basic Google profile info (name, email)

D. Cookies and Similar Technologies

We use cookies for:

• Session persistence
• Login and authentication
• User preferences (screen size, dark mode, etc.)
• Comment convenience

You may opt-out or control cookies in your browser settings.

3. Comments and Media Uploads

When visitors leave comments, we collect the data shown in the form, your IP address, and your browser user agent to help with spam detection. If you upload media, avoid including GPS EXIF data, as visitors can extract this info.

4. How We Use Your Data

We use your data to:

• Provide platform functionality (e.g., delivery tracking, pickups, calendar sync)
• Manage user accounts and authentication
• Enable customer communication (WhatsApp, Email, SMS)
• Analyze traffic and app usage to improve UX
• Prevent abuse, fraud, and misuse
• Comply with legal obligations

5. Embedded Content and Third-Party Services

Pages on our site may include embedded content (e.g., videos, articles). Such content from other websites behaves in the same way as if you visited those websites directly. These sites may collect data, use cookies, and monitor your interaction if you are logged in.

6. Google User Data (OAuth / API)

What We Access

• Google Calendar: Read/write access to manage events on your behalf
• Google Profile Info: Basic data like email to identify the user

Why We Use It

• Sync delivery or pickup events
• Create or delete events
• Set reminders

Compliance

• We comply with Google’s User Data Policy, including Limited Use requirements.

We Do NOT:

• Use your data for ads or profiling
• Share Google user data with third parties

Data Protection for Google Data

• Encrypted in transit (TLS, HTTPS)
• Stored securely on controlled servers
• Access controlled via internal roles

You can revoke access at any time via your Google account permissions.

7. Data Sharing

We do not sell your personal data. We only share data with:

• Hosting and infrastructure providers
• Email, SMS, and communication service providers
• Analytics tools (e.g., Google Analytics, Mixpanel)
• Law enforcement (only if legally required)

8. How Long We Retain Your Data

• Comments: Stored indefinitely for follow-ups
• User accounts: Until manually deleted or deactivated
• Google Calendar data: Only retained while the user is active; deleted on request or disconnection
• Cookies: See Section 2D for expiry details

9. Your Rights

You can:

• Delete your data
• Revoke Google access
• Opt out of cookies or tracking
• Close your account at any time

To make a request, email support@scrollengine.com.

10. Where Your Data Is Sent

Some comments may pass through spam detection tools. No personal data is sent outside of our infrastructure without legal or security obligation.

11. Data Security

We take your privacy seriously and have implemented:

• Encryption at rest and in transit
• Secure role-based access control
• Internal audits and monitoring
• Regular patching and firewall protections

Despite these efforts, no system is 100% secure.

12. Children’s Privacy

Our services are not intended for users under 13. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

13. International Transfers

If you are accessing from outside India, note that your data may be stored and processed in India or other countries with appropriate data safeguards.

14. Changes to This Policy

We may update this Privacy Policy periodically. We’ll notify users through our website or app when we make significant changes. Please check this page for updates.

15. Contact Us

Scrollengine Labs Private Limited
Website: https://scrollengine.com
Email: support@scrollengine.com

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